Product Questions
Q: Is this hard to install? Does it require fitting?
Find our installation instructions here. On the product pages we generally describe if it is difficult or if it needs a gunsmith.
Q: Do you make barrels for .40cal S&W?
Currently, no. We are looking into developing a barrel but it is still a ways out.
Q: Do you make recoil assemblies and/or barrels for the TX22 Competition and TX22 Compact?
Currently, no. We are looking into developing but it is still a ways out.
Q: Do you make recoil assemblies for the Springfield Hellcat Pro?
COMING SOON!
Q: What mounting plate do I need for this Red Dot Optic Sight?
Ok, this is super confusing. You are not alone in being overwhelmed in trying to make this work. We try to make this as easy as we can… 1. You need to know what footprint your Red Dot Optic Sight has – that can be found here. 2. Once you know the footprint (i.e., what pattern holes will fit the screws from the Red Dot), find the corresponding mounting plate with that footprint that fits the rear sight dovetail on your model of pistol here.
Q: what optic footprint are on Lakeline Optics Ready Slides?
They are cut to RMSc and include pins for mounting multiple Holosun optics.
Q: You sent this GX4 striker with a new rear slide plate – do I have to use it or can I use the one I had?
Free country, you can do what you please at your own risk. The factory standard rear slide plate is held in place by striker spring tension. We have a belief that the rear slide plate can potentially walk out of position and so we developed a rear plate with a locking set screw. We believe so much in the importance of the setscrew that we include this plate with our GX4 series strikers. We recommend you use it, but that is your choice. We assume no liability on how you choose to use our products.
Order Status
Q: My order status says “Manual Verification Required”, what does that mean?
This is part of the fraud detection process. Most of the time this clears within a few minutes and your order is accepted. Sometimes it hangs up longer and the fraud detection service provider is doing additional verification.
Q: My order status says “Label Created, not yet in the system”, what does that mean?
We have shipped your order. Packages batch to the USPS processing facility at approximately 4:30pm Monday-Friday, but they do not “go live” in the USPS system until they hit an automated scanner. That can take 12-24 hours. In very rare occasions they miss a scanner and the tracking does not go live until it catches a scanner in some place like Florida.
Q: I logged into my account and do not see my order?
Feel free to email us at info@lakelinellc.com to ask for status.
Shipping and Returns
Q: When will my order ship?
We ship same business day for order receive and accepted before 3:30pm CT on a normal business day. Normal means Monday – Friday on a non-federal (USPS) holiday. International, custom, or uniquely complex orders may be delayed. We will contact you if there is something at issue.
Q: What is your Shipping and Returns policy?
See here.
Q: Why do I have to pay for shipping?
Shipping cost are real, so are the costs of theft in shipping. We try to keep our product pricing as low as we can so we charge for shipping. For orders over $100, we do offer free ground shipping.
Q: Why is my order hung up in Fraud Detection – I am who I say I am?!?!
Good! Unfortunately, like all retailers we get a significant amount of attempted fraudulent charges. Our services catch most of them, but also occasional rejects an honest transaction. If that is the case please try again, ideally with a different card, and ensure your address and name are correct. Fraud is a cost we absorb, and it cost us a lot of money.
Q: I did not get an order confirmation, did you get my order?
Check your SPAM filter. And you might have had a typo in your email address. Email if you cannot confirm.
Q: What is my order tracking number?
You will get an order tracking number sent via automated email when it is shipped. Check your SPAM filter.
Q: My order status says “Label Created, not yet in the system”, what does that mean?
We have shipped your order. Packages batch to the USPS processing facility at approximately 4:30pm Monday-Friday, but they do not “go live” in the USPS system until they hit an automated scanner. That can take 12-24 hours. In very rare occasions they miss a scanner and the tracking does not go live until it catches a scanner in some place like Florida.
Q: I think my package is lost, what do I do?
We have a successfully package delivery rate of over 99.5%. You might be the unlucky one? First, regardless of tracking know that typical delivery times are 3-10 days for ground (average 5 days) and 2-5 days for priority (average 3 days). We offer delivery insurance, see later FAQ.
Q: Tracking says the package was delivered to my address, but it is not there. What now?
Our experience is that the vast majority of the time the package was miss delivered to a neighbor and it will show up to your box within a few days. If it does not show up within 5 days of the supposed delivery, let us know and we will write a claim on it (see later FAQ).
Q: My package is lost, what happens now?
Email info@lakelinellc.com. Once a loss claim is approved we reship the order at no cost to you. Certain restrictions apply, see our terms and conditions on our shipping page here.
Q: I live in Oregon and you shipped my package from Texas, why does tracking show it is in Florida?
Great question, but we do not know. This happens sometimes when a package goes down a wrong chute, but USPS will get it there. Despite being quite good at what we do, we have no control once the package leaves our custody.
Q: I want to return my order, do I need an RMA?
No. Just send your new, unused, return eligible item to us the below address and please include your name and order number. If you cannot find your order number please include the email address you used on your order and phone number so we can be sure to find you and credit your account.
Q: I want to return my order, what do I do?
Just send your new, unused, return eligible item to us the below address and please include your name and order number. If you cannot find your order number please include the email address you used on your order and phone number so we can be sure to find you and credit your account.
Problems with your order
Q: I ordered the wrong thing, can you cancel my order?
If we can catch the order before it has shipped, sure! We can refund or we can change your order to what you want.
Q: You sent me the wrong item, what do I do?
UGH! We rarely make mistakes, but it happens and we will we fix it. Send us an email to info@lakelinellc.com explaining to us what is going on, and if possible include a picture. If we are wrong, we will send you the correct item and a pre-paid return envelope for you to return our mistake.
Q: Changed my mind, can I return my item?
Yes, as long as your item is unused and in new condition we accept returns for refund for return eligible items within 30 days. No excuses required!
Q: What is not eligible for return?
Certain items we are not able to accept for return. These include any electronics (includes red dot optics), third party sights (e.g., TruGlo, Night Fision) that are opened, anything that is damaged in an attempted installation, and anything that is used. We are reasonable, but we reserve the right to reject a return.
Q: How do I get my refund?
Once your item return is received, inspected, and accepted, the refund is put back on your original method of payment. We try to do the refund the same day it is received in our shop, but there are sometimes short delays.
Problem fitting your item / it’s not working!!!
Q: It’s not working!
The vast majority of the time our answer is lubrication. Like all fun things in life, lube a key to success. If the part slides (barrels, slides, recoils), it needs gun grease. Some people like gun oil but they are wrong. Particularly when breaking in a new match grade barrel; where the tolerances are much tighter there is going to be some friction.
Q: I bought a barrel and the slide is sticking open.
Lubricate the outside of the barrel with grease. Reread (or read) the instructions we included. Still having issues – email info@lakelinellc.com and we will be happy to help. Pictures help.
Q: I am having feeding issues.
Lubricate the barrel and recoil. Clean your magazine. Ensure you are using good ammunition – reloads can cause issues. Ensure your magazines are loaded with the rounds at the back of the magazine, helps to tap them on the table or your leg; or if you have gone tactical and want to look cool, your helmet. TX22s can be finicky to types of ammunition – we really like the Remington Golden Bullet.
Q: Should I lubricate my recoil assembly?
Yes
Q: Should I lubricate my striker assembly?
No
Q: it’s still not working!!!
Email us at info@lakelinellc.com, we are here to help. Pictures are great.
Installation questions
Q: Can I use a hammer to install sights / sight plate onto the dovetail on my slide?
No. You need a sight pusher or a gunsmith. Preferably a gunsmith who did not take his classes and is not missing a finger from a gunshot.
Q: If I put a piece of soft wood between the sight / sight plate and the hammer, can I use a hammer to install sights / sight plate onto the dovetail on my slide?
Only if you buy it on Amazon. See prior FAQ.
Q: Why do you include an extra small screw with the TruGlo and Night Fision sights I bought from you?
The included screws from the manufacturer do not fit well on several Taurus models and we like you.
Q: Do I really need thread locker on my sights? It is so messy.
Messy is the trickle of blood rolling down your forehead when the sight flies off and hits you on recoil. Please use thread locker.
Q: I have been shooting guns for 40 years and what you are telling me makes no sense!
Thank you.
Q: The magazine plate/extension is not sliding on the base of my magazine, what do I do?
Most of our mag parts are 3D printed, though some are machined aluminum. For the 3D parts, on rare occasion there can be some residual material in the slot where the magazine tang slides in. CAREFULLY run a blade through to try to clear. Remove the magazine spring and just try to work the magazine base onto the magazine body. Most of the time it clears. If you cannot get it, let us know and we will help or replace it.
International
Q: Can you ship product to my country?
Check out our website section on International Orders here. It is all explained there.
Q: It is just parts, can you just ship it to me and say on the customs document it is for a lawn mower?
No. We follow all export control requirements.
Discounts:
Q: Do you offer military, veteran, law enforcement, first responder discounts?
Thank you for your service. Our owner is a proud US Navy Veteran and most of our employees are vets. A significant portion of our customer base are military, law enforcement, or first responders. As such, we try to keep our prices low for all. We do not offer a discount.
Q: Can I get a coupon code?
Yes, I know our website has a spot for a coupon code. That is a feature of our website hosting service that cannot be removed. We do not utilize coupon / discount codes.