On top of Covid, shipping issues with USPS, and all the other excitement, fraudster have been busy. Many people don’t realize that the credit card companies don’t suffer when there is fraud on their, rather insecure, payment system. They just take the charges out of the seller’s account.
So, to be able to stay in business and still offer good pricing, we’ve had to implement a slew of fraud prevention measures on our order and payments systems. I get it that people want to leave as small of a footprint out there on the inter-webs. So, people may use an alias, or an address that is not theirs, etc. to minimize exposure on the web.
The problem with that is when we don’t get clear, verifiable information with an order, it starts to have very similar characteristics to a fraudulent order, where the card holder’s information has been taken.
So, even though I expect we dislike having to have a system that is more particular and even having people use their time to review some orders, it is just another unfortunate reality of the business right now. It is an inconvenience for everybody. Hopefully payment processing will evolve to something a little more secure and easier to use soon.